Privacy Policy & Cookies

Hi! This is our privacy policy and, if you landed here, it means that you want to learn how we process your personal data at The Kitchen Gift Company Ltd and how we protect your privacy. We won’t let you down!

Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.


We do that in order to:
● remember who you are after you log in so that you do not need to authenticate at each
click
● monitor if our website is running with the high performance we are dedicated to
providing
● let you browse between products without having to start back from the home page at
each click
● remember if you put something in your shopping cart before you decide to checkout
● control that your data is processed securely


We call the information mentioned above “essential information” and we collect it through the
use of cookies.

Cookies

Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies, we could not provide you with the smooth experience that you expect while you are navigating.

Types of cookies

Session cookies:
We use a session cookie to remember your log in and to retain the products you add to your basket. Session cookies are necessary for the functionality of our website and disabling them may render aspects of our site unusable.

Persistent Cookies;
We use Google Analytics to assess how customers interact with our website so we can improve customer satisfaction and user experience. This is an important feature to help innovate and monitor the performance of our website.

Third Party cookies:
Linkshare cookies.These third party cookies are for the purpose of tracking affiliate sales.They remain for 30 days and are then deleted.


Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalise your purchase with the payment.


Accounts
You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in.

Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also give you the possibility to easily withdraw your consent and delete your account. Just connect with us via our “Contact Us” page.


Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.


Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that you love your purchase.


Personalisation
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalised experience.

The information on your visit provides us with insights on your interests and allows us to send you relevant communications.


How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.


Through BigCommerce, we also use other, highly specialised external providers to provide the most competitive services. For example:


● Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We use Braintree / Paypal
● Shipping: ​We integrate with a number of suppliers and shipping companies to fulfill your orders.

 

Partnering with highly specialised external companies allows us to focus on what we do best; Providing you with great products


How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us via the “Contact Us” page and we will be more than happy to help.


How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal Obligations if required to do so by law or by any governmental body. For example, we might need to keep records for tax reasons or fraud detection


Who can you reach out to for privacy matters?
You can use our “Contact Us” page for more information

Any update?
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website.