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Delivery & Returns

Due to the current situation there may be delays with some deliveries. We apologise for any delay but rest assured your order will be despatched on time on your chosen service and will be on its way.  We appreciate your patience at this unprecedented time.

Coronavirus update from Royal Mail: Despite best efforts some services may be disrupted. Click for more info on delivery during the coronavirus

 

    

personalisedPlease Note: Personalised items have a processing time of 2-5 working days depending on the item ordered, this is the time it takes to produce the item before despatch. You can check the processing time for each item by visiting the individual product page.

Please also allow 2-5 working days for delivery after despatch depending on your chosen delivery method.

 

 

  • Free Delivery on all UK orders

Free Delivery: Please allow 3-5 working days for this service.  

  • 2nd Class Delivery £2.95 per order

2nd Class: Please allow 2 -3 working days for this service.

  • 1st Class Delivery £4.95 per order

Royal Mail 1st: Please allow 1-2 working days for this service.

 

We endeavour to despatch all goods within 1 working day excluding personalised items* 

 

  • Returns Policy

If you are unhappy with your goods, or have reason to believe they are faulty in any way and not up to standard, there is a 30 day returns window where you may return the products. Please contact us to request a returns form as soon as possible with your order number.

You may return any item within 30 days of receipt provided that the item is unused, undamaged, the packaging is complete. Note: Unfortunately we are unable to refund delivery charges, in either direction and are unable to accept returns on personalised items due to the nature of the product.