Personalised items have a processing time of 2-5 working days depending on the item ordered, this is the time it takes to produce the item before despatch. You can check the processing time for each item by visiting the individual product page.
Please also allow 3-5 working days for delivery after despatch and up to 10 days for delivery at busy times eg Christmas & special occasion dates
We offer free delivery to the UK mainland for all orders of £45 and over.
Free Delivery: Please allow 3-5 working days for this service.
For orders under £45.00 we have a flat rate delivery charge of £2.95, That means no matter how many items you order in one transaction you will only be charged our £2.95 flat rate.
Flat Rate: Please allow 3-5 working days for this service.
Royal Mail 24: Please allow 1-2 working days for this service.
We endeavour to despatch all goods within 1 working day excluding personalised items* There may be a surcharge for delivery to the highlands, certain offshore islands, to Northern Ireland and the Channel Islands (please contact us for a quote).
If you are unhappy with your goods, or have reason to believe they are faulty in any way and not up to standard, there is a 30 day returns window where you may return the products. Please contact us to request a returns form as soon as possible with your order number.
You may return any item within 30 days of receipt provided that the item is unused, undamaged, the packaging is complete. Note: Unfortunately we are unable to refund delivery charges, in either direction and are unable to accept returns on personalised items due to the nature of the product.